Privacy Policy
We only collect what we need to run the store, fulfil orders, and support you. We do not sell your personal information to data brokers.
Who we are
Images of Violence by Mad Hat Ads Group operates this website and sells LED and neon-style signage. Our contact details are on the Contacts page (including phone and Auckland address).
Information we collect
When you shop or contact us
We may collect your name, delivery and billing address, email, phone number, order history, and messages you send (including custom sign briefs). If you pay by card or wallet, payment details are handled by our payment providers; we do not store full card numbers on our own servers.
Technical data
Like most sites, we receive basic technical information (such as browser type, general location from IP where available, and pages viewed) to keep the site secure and to understand aggregate traffic.
How we use your information
- Process payments, ship orders, and provide customer support.
- Send transactional emails (order confirmation, shipping updates) and, where you have agreed, marketing you can opt out of.
- Improve the website, prevent fraud, and meet legal obligations.
Cookies
We use cookies and similar technologies so the site works (for example, remembering cart contents or cookie consent). You can control cookies through your browser; blocking some cookies may limit features. See our cookie notice when you first visit.
Who we share with
We share information only with service providers who help us operate the business, such as payment processors, delivery partners, and email or hosting providers. They may only use data for those purposes. We may disclose information if required by law or to protect our rights and customers’ safety.
Security and retention
We use reasonable technical and organisational measures to protect personal information. We keep order and account-related data for as long as needed to fulfil orders, handle returns and warranties, and meet tax and legal record-keeping requirements, then delete or anonymise it where appropriate.
Your rights
Under the Privacy Act 2020 you may request access to personal information we hold about you and ask us to correct it if it is wrong. You may also complain to the Office of the Privacy Commissioner if you believe we have breached the Act. To exercise your rights, contact us via Contacts or the email you use for orders.
International transfers
Some tools we use (for example payment or cloud services) may process data in other countries. Where that happens, we rely on appropriate safeguards required by law.
For terms of sale see Terms of Service. For returns see Return Policy.